Terms of Service

The website is adopting European Terms of Service. In order to help communicate what is changing, we’ve prepared this summary of some of the key changes from our previous terms of service. This summary isn’t intended to capture everything that changed, so please be sure to review the European Terms of Service in their entirety. We’ve also prepared separate FAQs to help answer some questions about the changes. 

Highlights of European Terms of Service

  • New Framework

Structure. Our new cloud terms include the general terms, The website-specific terms and Orders. The general terms establish a common set of terms that govern each customer’s use of The website (and other Atlassian cloud offerings, where applicable). The The website-specific terms address unique The website features and practices and override any conflicting terms in the framework terms. Orders contain plan-level details like pricing, user headcounts and similar transaction-level details.

Existing Policies. Under our cloud terms, we reference key existing The website documents, including our Operations and Security Guide and Usage Guides, to reflect our current practices and to help provide a common reference point for our users.

New Policies. The website will be subject to several Atlassian policies, such as the Acceptable Use Policy and Reporting Copyright and Trademark Violations Policy, in an effort to streamline our practices across offerings. We will retire our DMCA policy effective November 1, 2018.

  • Customers, End Users and Administrators

Customers and End Users. We differentiate between the customer (the contracting party or “you” in the contract) and End Users (those that our customer invites or otherwise permits to access The website). A user may be an End User on certain teams, but a customer with respect to personal use.

Identifying the Customer for Paid Plans. If a user creates a paid team (or serves as an administrator for one) while listing an email address controlled by an employer or other entity as that user’s primary or sole email address, the entity that controls the user’s email address is the customer for that team. 

User Notice for End Users. Our customers are parties to the European Terms of Service with us. However, to help ensure End Users have sufficient notice of their responsibilities, our cloud terms include a User Notice. The User Notice applies to End Users and is a streamlined set of terms that incorporates the Acceptable Use Policy and Privacy Policy. The User Notice also notifies End Users about administrators’ rights and how businesses can assert control over their business domains, consistent with our Privacy Policy.

Administrator Controls. Administrators have important rights with respect to their teams. Our new terms include information on the choices that administrators can take to manage their users.

  • Use of The website

Scope of Use. Under our cloud terms, customers can generally use The website for their own business purposes and personal use, subject to the usage restrictions (for example, prohibitions on reselling) and the other conditions. 

Usage Limitations. As noted above, use of The website will now be subject to the Atlassian Acceptable Use Policy. Our new terms otherwise adopt a common set of standard usage restrictions.

Third-Party Power-Ups. Our cloud terms clarify that third-party Power-Ups are subject to the terms and policies of that third party.